Retreat Bookings

Introduction

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our (Golden Door Australia’s) use of cookies in accordance with the terms of Golden Door Australia’s privacy & security policy.


Booking Terms and Conditions

Standard Golden Door Terms and Conditions

  • All special offers require payment in full upon reservation
  • Your requested dates are not guaranteed until full payment is received
  • Payments made via credit cards do incur a surcharge (1% on Visa or Mastercard, 1.8% on AMEX and 3% on Diners)
  • All payments are non-refundable but may be transferred to another date or another person within a 12 monthperiod if cancelled outside 48 hours of arrival (fees will apply).
  • If you need to postpone 14 Days or more prior to your arrival date an amendment fee of $50 is payable per person.
  • Any date amendments inside 14 days of arrival incur a $550 fee per person.
  • Within 48 hours of arrival all payments are non-refundable and non-transferable.
  • As with any holiday, we strongly recommend all guests take out comprehensive travel insurance prior to visiting The Golden Door Health Retreat Elysia.
  • Payments via VISA or MasterCard over the phone will incur a 1% surcharge. American Express payments over the phone will incur a 1.8% surcharge and Diners Card will incur a 3% surcharge. All online bookings/payments incur a 1.75% surcharge

Earning Qantas Frequent Flyer Points Terms and Conditions

To qualify to earn Qantas Frequent Flyer Points on your booking, please be aware of the following:

  • Subject to availability and black out periods apply
  • QFF points are only available on Health Retreat Programs booked directly through the Golden Door Elysia
  • QFF number must be provided at the time of booking and points will be supplied to your account by Qantas within 45 days of check out
  • QFF bookings are subject to the standard Golden Door terms and conditions
  • QFF bookings and points earned are not transferable
  • Subject to all QFF terms and conditions

Please note that Qantas Frequent Flyer Points do not apply to: 

  • Existing bookings
  • Group bookings
  • Are not available to earn in conjunction with any other promotion
  • Negotiated special or company negotiated rates including Qantas staff rates
  • Bookings made via third party resellers, retailers or wholesalers offers,  promotions or purchases
  • Any extra spend during a retreat stay including retail items or spa and wellness treatments
  • Spa treatments or retail items for guests not staying at the retreat
  • Gift voucher purchases or purchases in the Golden Door online store
  • Prizes, gifts, charity or complimentary stays
  • eGift Cards purchased through the QFF online store

Bonus Point Promotions 

  • All standard GD and QFF Terms and Conditions apply
  • Must be staying on a qualifying rate to earn bonus points

Redeeming Qantas Frequent Flyer Points Terms and Conditions

  • Qantas Points can only be redeemed on the QStore
  • QStoreeGift Card valid for redemption on Retreat Programs only
  • Retreat Program purchases via eGift Card redemption do not qualify for Points earning
  • eGift Card not refundable, transferable or redeemable for cash
  • QStoreeGift Card must be used in one transaction or retreat stay
  • QStoreeGift Card is valid for 3 years from the date of purchase and is not able to be extended past this date
  • Subject to availability and black out periods apply

License to use website

Unless otherwise stated, Golden Door Australia and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website except for content specifically and expressly made available for redistribution.

Where content is specifically made available for redistribution, it may only be redistributed.


Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Golden Door Australia’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without Golden Door Australia’s express written consent.


Restricted access

Access to certain areas of this website is restricted. Golden Door Australia reserves the right to restrict access to areas of this website, or indeed this entire website, at Golden Door Australia’s discretion.

If Golden Door Australia provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

Golden Door Australia may disable your user ID and password in Golden Door Australia’s sole discretion without notice or explanation.


User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to Golden Door Australia a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Golden Door Australia the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or Golden Door Australia or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

Golden Door Australia reserves the right to edit or remove any material submitted to this website, or stored on Golden Door Australia’s servers, or hosted or published upon this website.

Notwithstanding Golden Door Australia’s rights under these terms and conditions in relation to user content, Golden Door Australia does not undertake to monitor the submission of such content to, or the publication of such content on, this website.


No warranties

This website is provided “as is” without any representations or warranties, express or implied. Golden Door Australia makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Golden Door Australia does not warrant that:

l this website will be constantly available, or available at all; or

l the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any matter you should consult an appropriate professional.


Limitations of liability

Golden Door Australia will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

l to the extent that the website is provided free-of-charge, for any direct loss;

l for any indirect, special or consequential loss; or

l for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Golden Door Australia has been expressly advised of the potential loss.


Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Golden Door Australia’s liability in respect of any:

l death or personal injury caused by Golden Door Australia’s negligence;

l fraud or fraudulent misrepresentation on the part of Golden Door Australia; or

l matter which it would be illegal or unlawful for Golden Door Australia to exclude or limit, or to attempt or purport to exclude or limit, its liability.


Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.


Other parties

You accept that, as a limited liability entity, Golden Door Australia has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Golden Door Australia’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Golden Door Australia’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Golden Door Australia.


Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


Indemnity

You hereby indemnify Golden Door Australia and undertake to keep Golden Door Australia indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Golden Door Australia to a third party in settlement of a claim or dispute on the advice of Golden Door Australia’s legal advisers) incurred or suffered by Golden Door Australia arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.


Breaches of these terms and conditions

Without prejudice to Golden Door Australia’s other rights under these terms and conditions, if you breach these terms and conditions in any way, Golden Door Australia may take such action as Golden Door Australia deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


Variation

Golden Door Australia may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.


Assignment

Golden Door Australia may transfer, sub-contract or otherwise deal with Golden Door Australia’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.


Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.


Entire agreement

These terms and conditions, together with the Refund Policy and Privacy & Security Policy, constitute the entire agreement between you and Golden Door Australia in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.


Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with Australian Law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of Australia.

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