Retreat Bookings

We look forward to welcoming you to Golden Door. Our team are here to guide you during your stay. To help you prepare and get the most out of your stay, we have provided the following tips:

Reservation details

Please check your reservation details are correct.

If you require further information or assistance please call our reservations team on (02) 4993 8500 or email info@elysia.com.au.

Check in and Check out

Check in: We invite you to arrive anytime from 12 noon onwards. You will have lunch included on your check in day at 1pm, followed by an orientation tour of the property at 2pm.

Check Out: Although check out from your villa is by 11am, you are welcome to stay and continue to enjoy the facilities and activities. Lunch is not included on your departure day however you may request lunch in the restaurant at an additional $15 (subject to availability) or a takeaway lunch pack for $10.

Getting to Golden Door

If you require airport transfers, we can arrange this for you.

Please allow 48 hours’ notice. If you are driving, please click here [Insert google maps link] to go to google maps and the Golden Door Health Retreat and Spa.

Please ensure when booking flights you allow adequate time to meet the shuttle prior to departure.

For arrivals on Sunday, shuttle bus transfers are available from the following locations:

  • Newcastle Airport: departure time varies by date (please confirm with reservations before booking flights).
  • Sydney Domestic Airport: departing at 9.30am.
  • Chatswood Train Station: departing at 10.15am.

For departure on Friday or Sunday, shuttle bus transfers are available at the following times:

  • Newcastle Airport: departing Golden Door at 11.45am. Schedule domestic flights from 2.00pm
  • Sydney Domestic Airport: departing Golden Door at 12.30pm. Schedule domestic flights from 5.30pm & international flights from 6.30pm
  • Chatswood Train Station: departing Golden Door at 12.30pm. Approximate arrival at Chatswood 3.30pm

Transfer Rates

Transfers are complimentary for guests staying on the 7 Night Health Enhancement Program.

Guests staying on the 5 Night Optimal Wellness Program can utilise the shuttle transfers for $75 per person one way to/from Sydney and Chatswood or $50 per person one way to/from Newcastle.

(If your flights do not co-ordinate with our shuttle times or you are participating in our 2 or 3 night programs we can arrange a private transfer at a cost of $175 to/from Newcastle or $350 to/from Sydney or Chatswood).

Special dietary requirements

Please advise our reservations team on (02) 4993 8500 or email info@elysia.com.au if you have any dietary requirements such as food allergies or intolerances.

Meals we serve

Our meal plan is vegetarian based, organic where possible and does include fish and chicken on occasions. We include breakfast, morning tea, lunch, afternoon tea and dinner.

At Golden Door, you will be eating sensibly portioned, nutritious wholefoods at well-spaced mealtimes. Mindful eating is encouraged to help you appreciate what you have, to slow down and to be more in the moment. Time at the retreat gives your body a rest from red meat, alcohol, caffeine, sugar and saturated fat.

Medical assistance

If you require assistance throughout your stay with medical issues please advise our reservations team on (02) 4939 8500 or email prior to arrival [information email address] and also bring these issues to the attention of our nurse during your welcome consultation.

Spa and wellness treatments

Should you have any specific spa treatment requests, you are welcome to contact our Wellness Coordinators directly by phoning (02) 4993 8500 or email spa@elysia.com.au. All treatments and booking times will be confirmed the evening prior to your treatment.

Your typical day at Golden Door

Golden Door will provide a detailed itinerary on a day-to-day basis, which is placed in your villa during a turndown service while you have dinner. This will include what activities are running for the following day and their location. You can participate in as much or as little as you would like and there is generally a new activity every hour, with a mixture of high and low intensity options.

For programs commencing on Sundays, you can view a typical day on the program online by clicking here.

Packing list

Whether during the day or at night, you will always feel comfortable in casual wear at Golden Door.

Clothing should be practical, functional and comfortable. We do also offer a quality range of leisure and active wear in our Boutique.

Here is an example packing list that may be helpful in preparing for your stay:

  • Active wear so you can get involved in activities throughout the day.
  • Joggers. Hiking shoes are optional.
  • Thongs/open toed footwear for use in the day spa.
  • For the cooler months we recommend warm jackets and gloves so you can take part in our beautiful sunrise tai chi comfortably.
  • For the warmer months sunscreen and hats are recommended for our outdoor activities.
  • Swimwear so you can take advantage of our pool, spa and steam room facilities.
  • We provide our Golden Door hair and skin care range of shampoo, conditioner, hand and body wash, body lotion and a soap bar for you.
  • Torch for returning to your villa after night-time activities.

We also have laundry facilities if you need throughout your visit ($4 per load – coin operated).

Restricted items

Familiarise yourself with our restricted items. Please refrain from bringing these onto the property:

  • Mobile Phones/devices (can be used in your private villa)
  • Tobacco
  • Drugs
  • Food
  • Chocolate or Sweets
  • Coffee or Tea
  • Alcohol
Using technology

During your visit we like you to be able to ‘disconnect’ and ‘switch off’ giving you space to concentrate on yourself. Mobile phones are allowed within your villa and we provide complimentary Wi-Fi (we understand you may need to touch base with friends and family at home). However, they are not to be used in the common areas. This gives yourself and our other guests a well-deserved technology break.

How to prepare for a detox retreat

We strongly recommend you reduce or cease the consumption of sugar, alcohol, tobacco and caffeine in the week prior to your arrival. It is our experience that your stay with us will be much more rewarding if you are able to remove these substances from your diet prior to arrival. Not ready to experience a full detox? Contact our team for more information on how we can cater for this.

Our different programs

At Golden Door we offer two check in days being Friday for our 2 Night Weekend Program and Sunday for our 7, 5 & 3 Night Programs.

All of the above programs include private accommodation, meals, group activities, use of the facilities and a certain number of spa treatments depending on your length of stay [Link to ‘Rates and Packages’ page].

In addition to the above, guests who arrive on Sunday will have a personalised welcome consultation, access to a wide range of wellness treatments with some of Australia’s most skilled practitioners and a daily educational seminar.

Arriving on a certain day

Being a health retreat we are a little bit different to a standard hotel in that we have structured programs for you that commence on a certain day of the week. Your first day on the program provides an orientation to our retreat, which will really set out how you can make the most of your experience.

We feel that by arriving on these set days along with all the other guests really sets off the true Golden Door experience. Since having changed to set commencement dates we have found that our guests are definitely benefiting from a structured welcome process including welcome consultations on arrival (Sundays) and the introductory information session which targets how to get the most out of the program. Our guests go home feeling much more well-rested, relaxed and rejuvenated.

All guests then go through the whole process together and the support network that’s built from this is truly the point that sets the success of our program apart from any other health retreat. We are very proud of this and know from past guest experience (for over 10 years now) that our set arrival days work very well.

Accommodation

Golden Door offers 1, 2 or 3 bedroom private villas depending on how many guests you are travelling with including a spacious lounge area and balcony overlooking the Hunter Valley. Within each bedroom you can choose from a King bed or two Single beds. All rooms have a private ensuite including bath.

Please do not hesitate to contact us if we can be of any further assistance by phoning (02) 4993 8500 or email info@elysia.com.au.

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